Privacy Policy

Introduction

Acoustic Research Systems, LLC’s (“ARS,” “we” or “us”) Privacy Statement (“Statement”) provides you with information about how ARS collects, uses, and discloses your Personal Information, and the rights you may have with respect to your Personal Information.

Scope

This Statement generally applies to acousticrs.com and any ARS-owned websites or mobile applications that link to this Statement (collectively, our “Sites and Apps”).

ARS is a business-to-business (B2B) and business-to-government (B2G) products and services provider. Accordingly, while we may collect, use, and disclose customer data, which may include Personal Information (collectively, “Customer Data”), our normal business practice is to do so only at the direction of our customers and solely for the purpose(s) agreed to in the applicable customer contract. For information about how we use such Customer Data, please refer to the relevant privacy notice.

This Statement applies to and sets out information in relation to our use of Personal Information for our own purposes. We act as a “controller” of the Personal Information processed as described in this Statement, meaning we determine and are responsible for how this Personal Information is processed.

Residents of jurisdictions with comprehensive data protection/privacy laws that provide for data subject rights, such as the UK, European Economic Area (EEA) or California, may have additional rights with respect to the processing of their Personal Information. Information about these rights and how to exercise them is provided in the Additional Rights under Local Laws section.

If there is a conflict between this Statement and the terms of any written agreement between an ARS customer and ARS, the terms of such written agreement will control.

If you have any questions about our use of Personal Information as set out in this Statement, please contact us using the contact details set out in the “Questions and Complaints” section below.

What Categories of Personal Information Are Collected?

For the purposes of this Statement, “Personal Information” generally means data, or a combination of data from one or more sources, that identifies or could reasonably be used to identify an individual.

When you visit ARS Sites and Apps, we may collect the following categories of Personal Information from or about you. These categories may include, but are not limited to, the types of Personal Information identified for each category:

Contact Information – name, postal address, e-mail address, telephone number;
Professional Information – organization name and job title;
Network Information – IP address, network and geo-location;
Usage Information – the searches you perform and actions you take while visiting or using our Sites and Apps;
Questions and Comments – customer support queries and questions you submit to us about our products and services;
Voluntarily Disclosed Information – any information you provide to us through web forms or other communication tools available to you while visiting or using our Sites and Apps.

ARS also collects Analytics Data as described in the “Data Collected for Analytics, Marketing and Advertising Purposes” section of this Statement.

If you choose not to provide us with this Personal Information when prompted, we may be unable to provide you with the information or services you have requested.

Why is this Personal Information Collected?

Certain areas of ARS Sites and Apps may request your Personal Information so that you can use specific features, learn more about ARS, or access certain content and for us to deliver certain services. For example, we may ask you to submit Personal Information if you:

express an interest in our products or services, such as by requesting a product demonstration or downloading information about our testing services or technology;
submit a contact form to request customer or technical support;
apply to become one of our subcontractors or suppliers;
ask to have an ARS representative contact you;
request that we send materials to you;
are an account manager for one of our customers and communicate with us in relation to that customer’s account; or
verify your identity in connection with a registered section of the Website.

Use of Personal Information

We use the Personal Information we collect for the following purposes:

to communicate with you about our products and services that you have shown an interest in;
to send you advertising and marketing messages;
to provide you with access to our services and content on our Sites and Apps;
to manage our contractual relationship with you or the company you work for;
to conduct research, analytics and development;
to identify and address bugs or system errors;
to protect the security and integrity of our systems and facilities, including protecting our systems from and investigating malicious or unauthorized activity;
to conduct internal auditing;
to protect our property and enforce our rights;
as required by law; or
for any other purpose stated when you provide your Personal Information to us.

Where permitted, we may also use what we know about you to highlight products and services that may be of interest to you, or we may combine your Personal Information with information collected from offline sources or information we already have.

Disclosure of Personal Information

We process and share your Personal Information for the purposes set out in this Statement. We may disclose Personal Information to:

our parent company or affiliates;
companies that provide services to us;
our advisors, such as legal advisors or accountants;
our advertising partners;
potential buyers of our company or our business;
regulators, government agencies or law enforcement; and
other third parties if required to enforce our rights or defend legal claims.

We may share Personal Information with the above third parties to:

provide our products and services;
respond to questions about our products or services;
send communications, including newsletters or other marketing materials;
comply with applicable laws, obey judicial orders, respond to subpoenas and regulatory inquiries, cooperate with law enforcement authorities, and respond to law enforcement requests;
detect or prevent suspected or actual illegal activities or harm to our personnel or property;
help us run our day-to-day business operations;
protect our legal rights under any applicable laws or regulations, or to enforce our Terms of Service or ARS policies;
detect, suppress, and prevent fraud;
protect the health and safety of us and others; or
respond to and/or assist our auditors and legal advisors.

We may also disclose Personal Information: when legally required; in connection with or in the performance of a sale, merger, acquisition, or other transfer of all or part of our business to another company; for other legitimate business purposes where permitted; as otherwise permitted or required by law; or with your consent.

We may disclose information that does not personally identify you when necessary for our business operations. We sometimes hire or contract with other companies and individuals to perform certain functions and services on our behalf. We may need to disclose Personal Information to these Authorized Service Providers so that they can perform these functions and services, which may include, for example, sending or processing email and analyzing or hosting data on cloud-based servers.

Data Collected for Analytics, Marketing and Advertising Purposes

We and our third-party service providers automatically collect certain information such as IP addresses, geo-location data, preference and setting information, browser and device used, number of page visits, pages viewed, durations of visits, dates and times of visits, documents downloaded, search engine referrals, referrals from other websites, and browsing activities over time and across other websites (together, “Analytics Data”).

We and our third-party service providers may use (i) cookies or small data files that are stored on an individual’s computer and (ii) other related technologies, such as web beacons, pixels, embedded scripts, and logging technologies (together, “cookies”) to collect this Analytics Data. You can learn more about our use of cookies in our Cookie Policy.

We use Analytics Data to: develop, maintain, and improve our Sites and Apps; collect and store information about your preferences and settings; analyze the effectiveness of our Sites and Apps and of our content and marketing activities; better understand our current and potential customers and website visitors; and tailor our marketing and business development campaigns to individuals who we think may be interested in learning more about our products and services.

Your Choices

You have certain choices with respect to the information we may collect for advertising and marketing purposes. You can opt out of receiving direct marketing from us or change your marketing preferences. You can opt out of receiving email marketing communications at any time by using the unsubscribe links or instructions included at the bottom of our emails. Please note that we may continue to send you service-related communications even after you opt out of receiving marketing communications.

Interest-Based Advertising

We may engage third-party advertising service providers to help us target our advertisements to individuals who may be interested in our products and services. These service providers may use cookies to collect information about your activity on our Sites and Apps and may combine this with information they collect about you on other websites and applications over time.

In some jurisdictions, our disclosure of Personal Information to third-party advertising service providers may be considered a “sale” or “sharing” of Personal Information for targeted advertising purposes that individuals have the right to opt out of. You can learn more about interest-based advertising and opt out by visiting the Network Advertising Initiative (NAI) at http://www.networkadvertising.org/choices or the Digital Advertising Alliance (DAA) at http://www.aboutads.info/choices.

Minors and Children under 16

ARS Sites and Apps are not directed to nor intended for use by minors. We do not knowingly collect any Personal Information or knowingly track the use of ARS Sites and Apps by children under the age of 16. If you believe that we have collected Personal Information about a child, please contact us at info@acousticrs.com so that we can delete the information.

Data Retention

We will retain your Personal Information for as long as required for the purposes for which it was collected. How long we retain it depends on a number of factors, including the purpose for which it was obtained and/or our legal or regulatory obligations. For example, we may store your Personal Information for longer periods of time where we are required to do so to meet legal, regulatory, tax, or accounting requirements. We may also store it for longer periods of time to have an accurate record of your interactions with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation.

Security of Personal Information

ARS is committed to helping protect the security of your information. We have implemented and will maintain appropriate technical and organizational measures to protect your information against accidental loss, destruction or alteration, unauthorized disclosure or access, or unlawful destruction. The Internet, however, cannot be guaranteed to be 100% secure, and we cannot ensure the security of any personal information provided to us.

Other Websites

You should be aware that hyperlinks on our Sites and Apps may direct you to other websites that we do not control. These websites may be subject to a different privacy statement. ARS is not responsible for the privacy practices or the content of websites to which we link. ARS takes no responsibility for the products, services, policies, or actions of third parties or the content of third-party websites. We encourage you to be aware when you are leaving our Sites and Apps and to read the privacy policies of each website you visit.

Additional Rights under Local Laws (Depending on Where You Live)

Depending on where you live, local laws may require that we provide you with additional notices and rights. These rights may include:

the right to access your Personal Information;
the right to delete your Personal Information;
the right to data portability;
the right to correct your Personal Information;
the right to restrict our processing of your Personal Information;
the right not to be subject to automatic decision-making;
the right to know what Personal Information we collect;
the right to opt-out of sales or sharing of your Personal Information;
the right to opt-out of processing for targeted advertising;
the right to opt-out of processing for profiling;
the right to limit our processing of Sensitive Personal Information; and
the right to withdraw your consent to our processing of Personal Information.

You may also have the right to object to our processing of your Personal Information in certain circumstances.

If you are a resident of the European Union (“EU”), the European Economic Area (EEA), or the United Kingdom (“UK”), please refer to the “Additional Information for Residents of the EU, EEA and UK” section below. If you are a resident of California, please refer to the “California Privacy Notice” section below. To submit a request to exercise any of these rights, please contact us at info@acousticrs.com.

Additional Information for Residents of the EU, EEA and UK

This section applies to you if you are a resident of the EU, EEA or UK.

We rely on the following lawful bases for processing Personal Information:

Legitimate interests – to communicate with prospective customers; to promote our products and services; to manage our relationship under customer contracts; to ensure the security and integrity of our systems; to protect the safety of our facilities and visitors; to conduct internal auditing; and to protect and enforce our rights.
Performance of a contract – where processing is necessary to perform a contract with you or to take pre-contractual steps at your request.
Legal obligation – where we are required to process your data to comply with applicable law.
Consent – where required under applicable law, for example for interest-based advertising and certain analytics activities.

In accordance with applicable privacy law, you have the following rights in respect of your Personal Information that we hold:

Right of access. You have the right to obtain: confirmation of whether, and where, we are processing your Personal Information; information about the categories of Personal Information we are processing and the purposes for which we process it; information about the categories of recipients with whom we may share your Personal Information; and a copy of the Personal Information we hold about you.
Right of portability. You have the right, in certain circumstances, to receive a copy of the Personal Information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your Personal Information to another person.
Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete Personal Information we hold about you without undue delay.
Right to erasure. You have the right, in some circumstances, to require us to erase your Personal Information without undue delay if the continued processing of that Personal Information is not justified.
Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your Personal Information if the continued processing of the Personal Information in this way is not justified.
Right to object. You also have a right, in some circumstances, to object to any processing based on our legitimate interests. There may, however, be compelling reasons for continuing to process your Personal Information, and we will assess and inform you if that is the case.

If you wish to exercise one of these rights, please contact us at info@acousticrs.com.

International Data Transfer

ARS operates primarily in the United States but may work with customers and partners internationally. If you use an ARS Site or App, your Personal Information may be transferred to or accessible by individuals working in the United States. It may also be stored and processed in any other country where ARS or its affiliates, subsidiaries, or service providers have facilities. The data protection authority in your jurisdiction may not have determined that these countries have an adequate level of data protection. When we transfer your Personal Information from your jurisdiction to such countries, we use a variety of legal mechanisms, including contracts and written assurances from service providers, to help ensure your rights and protections travel with your Personal Information.

If you are in the EU, EEA or UK, we ensure that any transfers are: to recipients in countries deemed to provide adequate protection for personal data as set out in a decision of the European Commission or UK Secretary of State; and/or subject to standard contractual clauses approved by the European Commission and standard clauses approved by the UK government.

You may contact us at info@acousticrs.com for more information about the safeguards used to protect your Personal Information if we transfer it outside of your country of residence.

Corporate Changes

In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets or stock, ARS is likely to disclose your personal information to the new owners, subject to a requirement that such information be used only in accordance with this Statement, or as otherwise permitted under an applicable agreement.

Questions and Complaints

If you have any questions, complaints, or wish to send us comments about this Statement, please send an e-mail to info@acousticrs.com. We will investigate your complaint and respond as soon as possible.

You may also have a right to file a complaint with your local supervisory authority if you have concerns about how we are processing your Personal Information. We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.

Contact Details

Acoustic Research Systems, LLC

Email: info@acousticrs.com

Website: www.acousticrs.com

Changes to this Privacy Statement

We may update this Statement periodically. We will notify you of any changes by posting the new Statement at acousticrs.com, and we will change the “Last Updated” date above. You should consult this page regularly for any changes.

Last Updated: June 2026

APPENDIX A: California Privacy Notice

This California Privacy Notice supplements the main Statement above and applies to residents of California under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

We do not “sell” or “share” your “personal information,” as those terms are defined under California privacy law, for cross-context behavioral advertising. We do not discriminate against California residents who exercise any of their rights described in this Statement.

California residents may have the right to: know what personal information we collect, use, disclose or sell; delete their personal information; correct inaccurate personal information; opt-out of the sale or sharing of personal information; limit the use of sensitive personal information; and non-discrimination for exercising their rights.

To submit a California privacy rights request, please contact us at info@acousticrs.com with the subject line “California Privacy Request.” We will verify your identity before processing any request.

APPENDIX B: Export Controls Notice

ARS is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Any Personal Information, technical data, or other information submitted to ARS in connection with export-controlled activities will be handled in accordance with applicable export control laws. By submitting information to ARS, you acknowledge that ARS may be required to restrict access to such information to U.S. persons or persons otherwise authorized under applicable export control laws.

APPENDIX C: Australia Privacy Notice

Introduction

Acoustic Research Systems, LLC (“ARS”) is a company incorporated in the United States of America. Although ARS does not have a physical presence in Australia, we may collect personal information about individuals located in Australia in the course of providing products and services. Where we do so, we are committed to handling that personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to our operations as an overseas organization.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not.

This Australia Privacy Notice (“Notice”) details the practices we have adopted to protect your privacy, so that you can feel confident about how we manage the personal information you entrust to us. It also explains how to contact us if you have any queries or complaints.

By using our website or otherwise interacting with us, you may be asked to provide personal information in order to accomplish the purpose of your visit or assist us to operate our business, including providing or acquiring goods and services. By providing us with your personal information, you consent to us collecting, using, disclosing and/or transferring (including cross border transfer to the United States) that information in accordance with this Notice.

Please ensure that you read this Notice before submitting your information to us. You are responsible for the information that you provide or make available and you must ensure that it is legal, honest, truthful, accurate and not misleading in any way. Before providing personal information to us relating to other persons, you must obtain their consent and notify them of the location of this Notice.

To view our global Privacy Statement please visit www.acousticrs.com/privacy.

Information We Collect

We will collect and hold personal information that is necessary for our business operations, or to comply with our legal obligations. The types of information we collect and hold will depend on the reasons for, or circumstances of, its collection. It may include, amongst other things:

contact information, including your name, postal and email addresses and telephone number;
professional information, including your organization name and job title;
other personal information you give us when you provide or acquire a good or service to or from us, including your requirements with respect to specific goods or services, opinion or preferences, payment and transactional information, and billing and credit information;
information contained in any communications between you and us, including information contained in an application form or other document given to us; and
activity with or on our website, including through use of cookies and general information about your visit which may include your server address, the date and time of your visit, the pages you accessed, the information you downloaded and the type of Internet browser you used. We and/or our service providers and contractors may use this information in anonymous, aggregated form, for statistical purposes, to assist us in improving the quality and usability of our business and website.

We will not collect, use or disclose sensitive information about you unless it is necessary to operate our business and we have your consent, or unless we are legally required to collect, use or disclose that information. Sensitive information includes any information about a person’s race, ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional, trade or political association or union, sexual preferences or practices, criminal record, health information or genetic information about an individual.

How We Collect Information

We collect personal information in a number of ways, including information that you provide to us:

through your use of our website, goods or services;
when you or your representatives interact with us or one of our trusted partners, including our service providers, contractors or agents; and
when you make a payment to us or one of our trusted partners.

In addition, there will be circumstances where we obtain your personal information from other sources, such as from credit reporting and verification bodies and from publicly available information.

Where we collect your personal information, we will do so only by lawful and fair means and not in an unreasonably intrusive way. Where it is lawful or practical to do so, you may choose to deal with us anonymously. However, we may not be able to conduct particular functions or activities, including providing you with or acquiring your goods and services if you do not provide us with the information we reasonably request.

Holding and Securing Your Information

ARS is a US-based company and holds your personal information electronically and in hard copy form at our premises in the United States of America, and with the assistance of our trusted service providers, some of which may also be based in the United States or other countries. By providing your personal information to us, you acknowledge and consent to its transfer to and storage in the United States.

We protect any personal information that we collect and hold about you from misuse or loss. We also protect it from unauthorized access, modification or disclosure. Where we need to disclose your personal information to a third party, we will restrict their use to the specific purpose that we have provided it and use best endeavors to ensure that they observe and adhere to the terms of this Notice.

We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose. Unfortunately, the internet is not a secure place, and we cannot guarantee security of your personal information.

Use of Your Information

We collect your personal information so that we can use it for or in connection with our business operations, which may include, amongst other things:

helping us to operate, maintain and improve our website, our business and the products and services we may acquire from or provide to you;
communicating with you, including in order to acquire or provide you with products and services;
evaluating potential suppliers and subcontractors and managing our relationships with them;
working with our related entities, service providers, contractors and agents in the conduct of our business;
sending information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
addressing any queries, feedback or complaints we receive from you;
developing, improving, analyzing and marketing (unless restrictions apply) goods and services that may be offered by us and/or our selected partners — in some cases marketing activity may continue after you’ve stopped providing or using our products or services, and until you opt-out. You can stop us using your information for direct marketing by contacting us using the contact details below;
complying with relevant laws, regulations and standards; and
using your personal information for any other purpose that it was collected for, or any related purpose for which we are entitled to use your personal information.

Disclosure of Your Information

We may share your information with third parties who assist us with the operation of our business. We may also disclose your information to:

your authorized representatives or advisers, or when you ask us to do so;
identity and fraud-checking bodies for verification;
our related entities, service providers and agents and other businesses we work with;
law enforcement and national security agencies, and other government and regulatory authorities as required or authorized by law;
our professional advisors; and
third parties who assist us with managing or developing our business and corporate strategies and functions, including for the purposes of facilitating or implementing a transfer/sale of all or part of our assets or business.

As ARS is based in the United States, personal information collected from individuals in Australia will be transferred to and processed in the United States. We take reasonable steps to ensure that any third-party recipients to whom we disclose your personal information are obliged to protect the privacy and security of that information consistent with this Notice and use it only for the purpose for which it is disclosed.

Access to or Correction of Your Information

We take reasonable steps to ensure that any personal information collected by us is accurate and up-to-date at the time of collecting, using and disclosing.

If you learn that personal information, we hold about you is inaccurate, incomplete or out-of-date, you should contact us. You also have a right to request that a statement be attached to your personal information if we disagree with your request to correct the information.

You can ask to obtain access to personal information that we hold about you, although in some circumstances, the law may not permit us to provide such information to you. If we are not able to provide you with access to any of your personal information held by us, we will tell you the reasons why this is the case.

Contacting Us or Making a Complaint

If you have any questions relating to this Notice, or for questions you might have about our privacy practices, including complaints, please contact us at:

Acoustic Research Systems, LLC — Privacy Contact

Email: info@acousticrs.com

Website: www.acousticrs.com

If you have a complaint you will need to provide us with sufficient details regarding the complaint as well as any supporting evidence and/or information. We will investigate the issue and make all reasonable attempts to respond to your complaints or requests. If you are not satisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Updates

This Notice may be updated periodically. We will notify you of any changes by posting the updated Notice on our website and will change the “Last Updated” date. You should consult this page regularly for any changes.

Last Updated: June 2026.